Privacy Policy

Effective Date: 01 Jan, 2025

Welcome to Divine Trade International. We value your privacy and are committed to safeguarding the personal information of our clients, partners, and website users. This Privacy Policy explains how we collect, use, and protect your data in compliance with the Data Protection Act of Bangladesh and other applicable regulations.

1. Who We Are

Our website address is: https://divinetradeinternational.com.bd.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details (e.g., phone number, email address), and business-related information.

  • Transactional Data: Records of orders, payments, and customer inquiries.

  • Website Data: IP address, browser type, and user activity on our website.

  • Communication Records: Details of correspondence via email, phone, or other communication channels.

  • Comments Data: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help with spam detection. An anonymized string from your email address (hash) may be sent to the Gravatar service to check if you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. Approved comments may display your profile picture publicly in context.

3. Media

If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract location data from these images.

4. Cookies

Our website uses cookies to enhance user experience. Specific uses include:

  • If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last one year.

  • Temporary cookies are used on the login page to check if your browser accepts cookies; these are discarded when you close your browser.

  • Login cookies last two days, or two weeks if “Remember Me” is selected. Screen options cookies last a year.

  • Cookies for post-editing indicate the post ID of the edited article and expire after one day.

You can manage cookie preferences through your browser settings.

5. Embedded Content From Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if the visitor has visited the other website, which may collect data, use cookies, and monitor your interactions, especially if logged into those sites.

6. How We Use Your Information

The information we collect is used for:

  • Processing and fulfilling orders.

  • Providing customer support and responding to inquiries.

  • Improving our products, services, and website functionality.

  • Ensuring compliance with legal and regulatory requirements.

7. Sharing and Disclosure of Information

Your information is treated with confidentiality and will not be sold or traded. However, we may share it under the following circumstances:

  • With authorized third-party service providers for logistics, payment processing, or IT support.

  • When required by law or to comply with governmental authorities.

  • To protect our legal rights or prevent fraudulent activities.

8. Data Retention

  • Comments and their metadata are retained indefinitely for moderation purposes.

  • For registered users, personal information is stored in user profiles and can be viewed, edited, or deleted by the user (except usernames). Website administrators have similar access.

  • Personal data is retained as long as necessary for business or legal purposes. Once no longer needed, it is securely deleted or anonymized.

9. Your Rights

Under Bangladeshi law, you have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections or updates to your information.

  • Consent Withdrawal: Withdraw consent for data processing where applicable.

  • Data Export: Request an exported file of your data.

  • Deletion: Request erasure of personal data, except for information retained for administrative, legal, or security purposes.

  • Complaints: File complaints with relevant authorities if your privacy rights are violated.

10. Data Security

We implement robust security measures to ensure the safety of your personal information, including:

  • Secure data storage and encryption.

  • Limited access to sensitive information is available only to authorized personnel.

  • Regular updates to and audits of our security systems.

11. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly to stay informed of any updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

Divine Trade International
Address: GA-81/C, 2nd Floor Badda Link Road, Badda, Gulshan-1, Dhaka-1212
Phone: +88 01712 660 239
Email: [email protected]

Your trust is important to us, and we are committed to protecting your privacy while providing exceptional service.